WE DO NOT GIVE REFUNDS FOR ANY PURCHASE FOR ANY REASON.
All sales of jewelry, body care, alcohol, seasonal/holiday, intimate garments and food items are final and not eligible for return.
Used Or Opened Candles & Diffusers are final Sale
ALL DISCOUNTED, SALE AND SEASONAL/HOLIDAY ITEMS ARE FINAL SALE.
We have a 14-day return policy for only store credit or exchanges, which means you have 14-days from date of in store purchase or 14-days after receiving your item by courier to request a return.
To be eligible for a store credit or exchange, your items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
For online orders, to start a store credit or exchange, you can contact us at email@example.com. If your item is accepted, you will need to return item at your own cost and for exchange you will be charged shipping fees. Instructions on how and where to send your package will be sent. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any store credit or exchange question at firstname.lastname@example.org.
ALL SALES AND DISCOUNTED ITEMS ARE FINAL SALE. NO RETURNS OR EXCHANGES.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will not accept any request for store credit or exchange after 14-days of purchase, so please inspect all items upon receiving your order.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to exchange or receive store credit to the item you have, and once the item is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your item, and let you know if the store credit was approved or not. If approved, we will issue a store credit in the form of a gift card. Please remember it can take some time for your item to be processed.
Updated: July 22,2022