Return Policy
Please carefully review our return and refund policy, and let us know if you have any questions.
Can I return a product?
- We allow exchanges and returns for store credit within 14 days of the in-store purchase, and within 14 days of when your online order is delivered. See below for a list of items that are not available for exchange or store credit.
- To be eligible for store credit or exchange, your items must be in the same condition that you received them, unworn and/or unused, with tags attached to the product, and in its original packaging. You’ll also need the receipt or proof of purchase.
How do I start a return or exchange?
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For online orders: Please contact us at info@tarynphilip.com. If your item is accepted for return, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can return your item by bringing it to the store during store hours, or by shipping it back to us. Customers are responsible for paying for shipment of all returned items.
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For exchanges: Please do not attempt to make an exchange until we have fully processed your return. Once it has been processed, we will either send you the new item or issue a store credit in the amount of the item you are exchanging for, which you can then use to make a purchase.
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For store credit: We’ll issue store credit in the form of a gift card.
Are there any products I can’t return?
- Sales of the following products are final, and are not eligible for exchange or refund:
- Sale or discounted items
- Jewelry
- Body care
- Alcohol
- Seasonal/holiday
- Intimates
- Food Items
- Candles
- Diffusers
- Flowers/plants
- Custom and personalized items
Please note: We don't allow double exchanges i.e., when an item has been exchanged once, the item you chose from the exchange becomes final sale. All exchanged items will be attached to initial purchase date of transaction.