FAQs

Frequently Asked Questions

 

Do you have a physical store location?

Yes, you can come visit us at:

2545 SW Cedar Hills Blvd #115
Beaverton, OR 97005

What are your store hours?

Monday to Saturday
10:00 to 6:00

Sunday
11:00 to 4:00

We will offer seasonal hours during certain times of the year. 

   

What payment methods do you except?

Visa, Master Card, Amex, Shop Pay, Apple Pay, Google Pay, Cash.  Checks not Accepted. 

What is your shipping policy?

Shipping Information

Standard shipping rates are calculated per the weight of your item. All items are pre-weighed and measured to account for this. Every attempt will be made to process and ship your order the day it's received. We will email you when the order is shipped. We are unable to ship to APO/FPO or PO Box addresses.

DOMESTIC SHIPPING RATES

All US orders are shipped via USPS or UPS and should be received within 7-10 business days after processing. Delivery time does not include Saturdays, Sundays or holidays. Saturday delivery is only available if prearranged with Customer Service. Should you require any other special shipping arrangements, please contact our Customer Service at info@tarynphilip.com. We can certainly expedite your package at an additional cost or utilize a different shipper if required. 

USPS or UPS

Rates will be determined by the weight of your package by the delivery carrier.

How do I track my order?

Click on the carrier below you chose at checkout and enter tracking information.

USPS

UPS

How long will my order take after I have ordered it?

Orders placed between Monday to Saturday will be filled within one to two days.  Your order arrival will be dependent on which service and speed you choose at checkout.  If orders are placed on Sunday or major holidays, it will be process and sent out the next business day.

Do you sell gift cards?

Yes, Click here:  Gift Cards

What is your return or exchange policy?

Please Click Here to view return policy.